The advanced course “Modern European Etiquette” offers a detailed study of all sections of European etiquette, illustrating the differences in cultural codes in European countries and the peculiarities of French and English etiquette.
The course consists of nine seminars. The first eight sessions are theoretical lectures and workshops. The ninth session is a practical dinner workshop on “Perfect Table Manners.”
The maximum number of people in a group is 7.
You can purchase each seminar separately, or the entire course.
If you purchase a course and miss one or more classes for any reason, the classes are automatically reserved for you—you can attend the missed classes for free in the next course.
Duration:
9 seminars
Format:
online | offline
program
Seminar 1. Brief history of etiquette. Types of etiquette.
- Non-verbal communication and soft skills.
- Deportment & Appearance.
- Forms of greeting.
- Getting to know and introducing people to each other.
- Self-presentation.
- Parting.
Seminar 2. Speech etiquette: basic aspects.
- How to enter into a conversation, how to end it.
- How to start a conversation with strangers.
- Small talk rules – desirable/undesirable topics, duration.
- Telephone conversation etiquette.
Seminar 3. Host and guest.
- How to be an ideal host and guest.
- Laws of hospitality.
- Guest rules.
- Types of events, invitations.
- Areas of responsibility and main mistakes.
- Gifts – how to give and receive, which ones are appropriate/inappropriate.
- Household etiquette.
- Seating of guests.
Seminar 4. Dress code.
- How to “read” a dress code.
- Types of dress codes.
- An analysis of dress codes using various illustrations and situations as examples.
Seminar 5. Etiquette and conflicts: ways out of the situation.
- How to observe etiquette in difficult, conflict-ridden, and delicate situations.
- How to respond to rudeness and boorishness: etiquette and psychology.
- Situations at work, in the family, in public places.
- Apologies.
Seminar 6. Digital etiquette, or netiquette – etiquette in the virtual space.
- How to communicate online. Its own rules and peculiarities.
- What is acceptable/unacceptable on social networks.
- Basic rules and mistakes of communication in the Internet space.
- Rules for communication in instant messengers. Email.
Seminar 7. "Business Etiquette" – all aspects of business communication rules.
- Vectors of respect in business etiquette.
- Deportment & Appearance, non-verbal communication in business etiquette: its own laws.
- Personal space in business etiquette.
- Business meeting.
- Acquaintance, introduction, greeting.
- Handshakes and other forms of greeting.
- Seating arrangement for business negotiations.
- Business cards.
- Speech etiquette in business.
- Business correspondence.
- Business meeting in a restaurant or at a cocktail party/buffet.
- Business dress code.
Seminar 8. Table Manners.
- Table setting.
- Cutlery, glasses, napkins.
- How to hold utensils.
- Prohibitions: what you can’t do at the table.
- Basic rules of table etiquette.
- How to properly eat various dishes (soup, bread, salad, appetizers, hot dishes, desserts, pasta, cheese, fruits, vegetables, fast food, national and complex dishes, and much more).
Seminar 9. Practical dinner – master class “Ideal table manners”.
- A gala dinner at the Turandot restaurant (4 courses, tea/coffee) with a practical master class on table manners (learning ideal table manners in practice).
- Rules of conduct in a restaurant and at a dinner party.
- Rules for communicating with the waiter and with guests at the table.
